FAQ's & Tech Support

What is my login info?


The login to the conference site is the email address you registered with in combination with the password: ILAPSC20  

How do I access the sessions?


You should have received a confirmation email with detailed instructions. You can access any of the sessions by clicking on the “Agenda & Sessions” in the top menu bar or block with the appropriate day listed on the conference home page.

Select the conference day you would like to view. Click on any session title and access the “View Session” button. You will be able to access 15 minutes in advance of the start time each day.

Will I be able to view the recorded archive of these virtual conference sessions?


Most of the sessions are being recorded and all registrants will have access to those records. Any session that will NOT be recorded will say so on the "Overview" tab of that session.  All recorded sessions will be posted within a week after the live session takes place. You will be emailed when they are ready. The process will be similar to how you login for the live programs, but you will be able to view at your convenience.

Viewing recorded sessions does not qualify for continuing education credit.

How will I receive my continuing education credits for the conference?


In order to receive continuing education credits, you must log in to the conference using the email address that you registered for the conference with. Your attendance at each session will be tracked, so you may receive credit for those sessions. At the end of each session, a session evaluation will appear on your screen. You MUST complete this evaluation in order to receive credit for the session. The evaluation will not be available any other time than immediately after the session.

Certificates will be emailed to you 2-4 weeks after the conference.

How do I complete the overall conference evaluation?


We would greatly appreciate your help in completing the overall conference evaluation. You should wait until after you have viewed your last session to complete this evaluation. This evaluation will be available on this website after the conference is over, so you may come back at another time to complete the evaluation. As you know, this year was a pivot to a virtual conference, and we are curious how your overall experience was. To complete the evaluation, please navigate to the Feedback tab to complete the overall conference evaluation. Thank you for your feedback.

How can I enter the door prize drawing?


To enter the sponsor and exhibitor door prize drawing, you must visit each vendor booth and find the passcode in their booth. Enter that keyword in your Door Prize Entry sheet as you collect them.  You can enter the keywords throughout the conference and choose the "SAVE FOR LATER" option to add as you go.  When you have collected all of the keywords, simply submit the entry by clicking the "FINISH" button located on the bottom right.  Winners will be notified via email about one week after the conference ends.

I am having trouble with streaming audio, I can’t hear the speaker through my computer speakers, the streaming stopped… what do I do?


If you do not hear the sound at the conference here are a few things you can try:

 1. Please make sure your computer speakers are turned on and turned up. A way to test this is to go to Youtube.com and play any video. 

 2. For a Windows computer the volume control is often on the bottom right on your screen.

 3. For a Mac press the volume keys on your keyboard to adjust the volume. Most Mac keyboards have volume buttons on F11 and F12. Press these to turn the volume up or down. 

 4. If on Wifi try using a hard-wired ethernet connection

 5. If using a VPN or Remote Desktop to connect back to a work network or work computer try dropping those. .

After joining a Zoom meeting, you can switch from Computer audio to phone audio. This may be a better option to hear the session. 

Using your mouse along the bottom of Zoom 

Click the arrow next to Audio Settings. 

Click Leave Computer Audio. 

Click Join Audio for Phone and follow the prompts for the phone numbers and passcodes to join the call.

If you continue to have technical issues please submit a help message request in the chat window below. 

The slides are not loading; I can’t see the slides, other technical issues.


Please ensure your organization meets hardware, software and bandwidth

  • You will access ALL sessions from this website - DO NOT attempt to access the sessions directly from ZOOM. To access a session, go to the "Agenda" page, navigate to the session name and click "View Session". This will bring you to the session page - from there look for the "enter meeting" or "enter meeting in progress" button.
  • It is recommended that you use a PC or MAC with an updated Internet Browser.
  • Ensure that pop-ups blockers are disabled in your Internet browser settings.
  • Audio (sound) is projected through your computer speakers. Be sure your computer is equipped with speakers or the room where the conference is being broadcast is equipped with speakers so you can hear the presenters.

Please ensure that the location of where you plan to access the program meets hardware, software and bandwidth requirements well in advance.

Browser Tests: Please take the following browser test: https://zoom.us/test. Please review the following Technical Requirements and be sure your system and networks are up-to-date.

Minimum System Requirements: 2.0Ghz Processor or faster 2 GB RAM (Greater than 2 GB recommended) Minimum Browser Requirements: Browser must support HTML-5. To detect your browser version, run https://whichbrowser.net/

Windows 7 or later Mac OS X 10.9 or later Chrome 60 or greater
Firefox 52 or greater
Edge 14 or greater
Safari 10 or greater
iOS 10 or greater
Internet Explorer 11
IP Addresses and Ports to Allow for HTML5: port 80, 443 (web and audio) port 80, 443 (web and audio) ports 80, 443 (web and audio) ports 80, 443 (web and audio) ports 80, 443 (web and audio)

Need Further Technical Assistance? Please submit your question via the tech support tab